If you can't fix it yourself why not bring your printer to our workshop and we will fix it, usually within 24 hours!

We offer two types of workshop service.

WORKSHOP INSPECTION
At a FIXED RATE one of our qualified engineers will carry out an in-depth inspection of your printer and diagnose the fault.

Often a repair can be carried out without the need for any parts, in which case, the only cost will be for the Workshop inspection.

If there are any worn or damaged components we quote for their replacement.

Workshop Clean

At a FIXED RATE one of our qualified engineers will carry out your Service/Clean. If there are any worn or damaged components we quote for their replacement.

For both these services work will be carried out or new parts installed only with your authorisation.

Ordering printer supplies can be a chore, so why not let us do your consumable ordering for you. Our company specialises in service and maintenance of printers and are therefore familiar with all printers consumable requirements. It is our business to know!

If you're out of stock we can deliver, fast! We also provide different methods of maintaining your supplies and consumables:

Ad-hoc purchases

Tell us the printer model and we will give you a fixed price and delivery time.

Onsite inventory

Generally designed for corporate clients who require large stock holdings and require us to monthly stock check and replenish at pre-set levels.

We understand the importance of rapid action but we also recognise the need to properly diagnose and fix the problem first time. We don't charge an hourly rate, we have a FIXED LABOUR RATE no matter how long the job takes. You'll know right from the start how much a repair will cost.

All our engineers carry an extensive range of parts in their service vehicle. Our first time fix rate stands at over 98% and our customer satisfaction is well above our industry average.

We offer printer support on a:

Ad-hoc:

Same day or next day target response

Fixed labour charge no matter how long the job takes

Most manufacturers covered

Parts quoted for if needed

Registration

Guaranteed response times

Fixed labour charges

Most manufacturers covered

Discounted parts

Loan machines available

Service Contracts

See specific section

An OPR printer service agreement gives you guaranteed response and fix times. All our service agreements are proactive, flexible and tailored to your requirements. Our agreements clearly define the contracted services and response times.

capped level or full service contract. An OPR printer service agreement will provide an engineer on-site when you need one. Listed below are some of the services that can be included in your agreement. Also we can include your own unique requirements to ensure support that is totally focused on your business.

Guaranteed response 2hr, 4hr, 8hr, Next Business Day

All parts and labour included

All labour and on-site visits included

98% first time fix rate

Free preventative maintenance visit per year

Loan machines available

On-site spare parts holding

24hr and weekend cover available

Free pre-contract inspection

Proactive reporting tool

Dedicated account management