An OPR printer service agreement gives you guaranteed response and fix times. All our service agreements are proactive, flexible and tailored to your requirements. Our agreements clearly define the contracted services and response times.
capped level or full service contract. An OPR printer service agreement will provide an engineer on-site when you need one.
Listed below are some of the services that can be included in your agreement. Also we can include your own unique requirements to ensure support that is totally focused on your business.
Guaranteed response 2hr, 4hr, 8hr, Next Business Day
All parts and labour included
All labour and on-site visits included
98% first time fix rate
Free preventative maintenance visit per year
Loan machines available
On-site spare parts holding
24hr and weekend cover available
Free pre-contract inspection
Proactive reporting tool
Dedicated account management